Benefit Counselors

Reluctance to bring someone from the outside comes from fear of the unknown:  Will they show up? Will they be knowledgeable? Will they be pushy?

We repeatedly heard these concerns and it shaped the way we grew our company.  Instead of using lists of independent enrollers, we made the decision to hire and develop counselors from within. Every team member is certified by VBA management prior to engaging with a client, so you can be confident that each employee will receive the same high level of knowledge and service.

Key Features of Our Counselor Program 

Weekly coaching on benefits, technology, industry trends, and enrollment etiquette

Client-specific training and daily accountability during every enrollment

Majority of our counselors are bilingual in English and Spanish

High standards of knowledge, integrity, customer service & professionalism