The VBA Advantage


  • National enrollment of core and voluntary benefits
  • Open enrollment and new hire benefits onboarding
  • On-site, call center, and self-service
  • Co-browsing available
  • Benefit statements provided

Project Management

  • High-touch management and planning
  • Recurring implementation calls
  • Timeline with milestones of expected deliverables
  • Client-specific training pre-enrollment
  • Accountability and direct management of benefit

Benefit Counselors

  • Large team of full-time W-2 benefit counselors
  • Majority bilingual
  • Universally trained on benefits, enrollment etiquette, and industry trends
  • Certified by VBA management


  • Capability to enroll on all platforms
  • Enterprise license holders and certified case builders for select systems
  • Systems available to adopt at little to no cost
  • Online scheduling and engagement software


  • Communication strategies specific to each client
  • Digital flyer creation
  • Email and text campaigns
  • Management memorandums
  • Promote client initiatives and key messaging to all employees

Ongoing Support

  • Year-round service of enrollment, billing, and claims
  • Bilingual advocates for filing VB claims
  • Post-enrollment audit of elections
  • First invoice reconciliation against deductions
  • Dedicated account manager and billing specialist for each client

Get In Touch